Shipping & Delivery Policy

NS Ayurveda Hospital is primarily a healthcare services provider. Our main offerings — consultations, treatments, Panchakarma therapies, diagnostic services, and surgeries — are delivered in-person at our Mediland Campus, Palathara, Kollam.

• No physical products are generally shipped through our website unless specifically stated in the product/service listing.
• All digital services, confirmations, and documents are delivered electronically via SMS, Email, or WhatsApp as applicable.
• Physical product delivery (e.g., medicines, printed health reports) is subject to local availability, geographic restrictions, and applicable state/central regulations.

For all online services and payments processed through our website, patients will receive immediate digital confirmations:

Medical laboratory reports and diagnostic results are made available through the following channels:

• Patient Portal (where available): Reports are uploaded to the patient's online account within 24–48 hours of test completion.
• Email Delivery: PDF reports are emailed to the registered email address upon request and subject to doctor's authorization.
• Hospital Reception / Billing Counter: Physical copies of reports can be collected in person from the hospital during working hours (Mon–Sat, 9:00 AM – 5:00 PM).
• WhatsApp (on request): Reports may be shared via WhatsApp for certain routine tests, subject to patient privacy consent and doctor authorization.

Where medicine home delivery is available (subject to service area and availability), the following terms apply:

• Only medicines prescribed by NS Ayurveda Hospital doctors and dispensed by our licensed pharmacy will be considered for home delivery.
• Delivery is available within the Kollam city limits and select surrounding areas — subject to pharmacist and management approval.
• Delivery timelines are typically 2–5 business days from the order placement, depending on medicine availability and delivery location.
• Schedule H, H1, and X drugs (prescription-only medicines) require a valid prescription and cannot be delivered without proper documentation per Indian pharmacy regulations.
• Temperature-sensitive or refrigeration-required medicines are not eligible for home delivery to ensure patient safety and medicine efficacy.
• A nominal delivery charge may apply depending on the delivery location — patients will be informed of this at the time of order placement.

When wellness kits, classical Ayurvedic formulations, or other hospital-branded products are ordered online or in-person for home delivery:

• Orders are processed and dispatched within 2–4 business days from the confirmed order date.
• Delivery is made via trusted courier partners (e.g., India Post, DTDC, Blue Dart) depending on delivery location.
• Estimated delivery time is 3–7 business days within Kerala and 5–10 business days across India, depending on the location and courier service.
• A tracking number will be shared via SMS/email once the shipment is dispatched.
• Patients outside Kerala are encouraged to contact us directly to confirm serviceability of their delivery address.

NS Ayurveda Hospital endeavors to fulfill all deliveries within committed timelines. However, we are not responsible for delays caused by circumstances beyond our control, including:

• Extreme weather conditions, natural disasters, or calamities
• Transport strikes, road closures, or logistics disruptions
• Government restrictions, state or national lockdowns, or regulatory orders
• Incorrect or incomplete delivery address provided by the patient
• Unavailability of the recipient at the delivery address
• Network or courier service partner failures

In the event of a significant delay, patients will be notified proactively and offered an alternative delivery date or collection option.

For all physical deliveries, patients can track their orders using the following methods:

• Tracking number/AWB number shared via SMS and email upon dispatch.
• Use the courier partner's website or mobile app to track real-time delivery status.
• Contact our billing/pharmacy team at 0474-2727600 for any delivery queries.
• For digital confirmations not received, email nsayurvedahospital@gmail.com with your patient ID and payment reference.