Cancellation & Refund Policy

Patients may cancel their scheduled outpatient appointments. Refund eligibility is determined based on the timing of the cancellation request relative to the scheduled appointment.

• Cancellations made before the appointment can be processed for a refund as per hospital policy at the time of booking.
• No-shows or last-minute cancellations (within 2 hours of appointment) may not be eligible for a full refund.
• Consultation fees already used (i.e., the doctor has seen the patient) are non-refundable.
• Any applicable service charges or payment gateway transaction fees may be deducted from the refund amount.

Advance payments made online for admission, Panchakarma procedures, or diagnostic investigations are handled as follows:

• All advance amounts are adjusted against the patient's final hospital bill at the time of discharge or service completion.
• Unused eligible advance balances (where the service was not provided due to cancellation by the hospital) will be refunded after verification by the billing department.
• If a patient cancels after admission has been initiated or procedures have commenced, only the unused portion may be considered for refund on a case-by-case basis.
• Advance payment refund requests must be submitted in writing to the billing department within 30 days of payment.

The following conditions apply to cancellations for laboratory tests and radiological investigations:

• If a test or investigation has already been performed, the fee is non-refundable as the service has been rendered.
• If the cancellation request is made before the sample is collected or the investigation begins, the payment may be eligible for a partial or full refund.
• Cancelled lab orders will be processed within 3–5 business days upon confirmation from the laboratory department.

Medicines and healthcare products purchased from the hospital pharmacy are subject to the following terms:

• Medicines once dispensed cannot normally be returned or refunded unless required by applicable law or due to a hospital dispensing error.
• Unopened, sealed medicines may be considered for return within 24 hours of purchase with a valid bill — subject to pharmacist approval and applicable statutory provisions.
• Products that require cold storage (temperature-sensitive medicines) once dispensed are not eligible for return under any circumstances.

For inpatient admissions and Panchakarma packages, the following cancellation terms apply:

• Cancellations requested before the date of admission may be eligible for a refund of the advance amount, subject to applicable administrative charges.
• Cancellations after admission are subject to charges for the number of days of occupancy, nursing services, and any treatments already administered.
• Package cancellation mid-way through treatment will result in charges for completed treatments plus applicable administrative fees — the balance may be refunded.
• In cases of medical emergency, cancellations will be handled compassionately on a case-by-case basis by hospital management.

Approved refunds are processed as per the following timeline and method:

In the event of a payment dispute or unauthorized transaction, please follow these steps:

• Contact NS Ayurveda Hospital billing department immediately at 0474-2727600 before raising a chargeback with your bank.
• Provide transaction ID, payment date, amount, and nature of the dispute for faster resolution.
• NS Ayurveda Hospital cooperates fully with payment gateway providers and banks in investigating disputed transactions.
• All chargeback-related communication should be directed to nsayurvedahospital@gmail.com with "Payment Dispute" in the subject line.